At NATUAL, we understand that you deserve the best hair care experience. That's why we stand behind our products, with our money back guarantee. Our guarantee is simple: if the products are not working as they should, we will refund your purchase.

If you find that our products are not meeting your expectations or if you are not enjoying the experience, simply contact us within 30 days of receiving your item to request a return. We will guide you through the return process and provide you with a return shipping label.

To be eligible for a refund, please ensure that the product is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. We also require the receipt or proof of purchase.